Q: How do I make a return?
A: Please email firstname.lastname@example.org to begin the process of a return. One of our dedicated team members will email you back within 24 hours!
Q: Do you offer free domestic shipping?
A: YES! For orders over $120 shipping is on us!
Q: Do you ship internationally?
A: Yes we can but please email us at email@example.com before completely your purchase.
Q: Do you offer exchanges?
A: We are unable to accommodate direct exchanges. Please return your items and place a new order.
Q: Order status
A: You can check the tracking number associated with your order for any updates. If your order is taking longer than expected please email us at firstname.lastname@example.org
Q: What is the best way to care for my jewelry?
A: To preserve your new jewelry, we recommend avoiding direct contact with water or harsh substances. If your jewelry does come in contact with water please lighter wipe off with a soft cloth. All our jewelry is plated brass so they will naturally tarnish over time when exposed to body oil and other elements. We always recommend storing in our pouch to keep it safe and prolong each piece
Q: What if my jewelry breaks?
A: Please email email@example.com with your name, telephone number and a brief description of the problem (pictures help too!). We will email you back with 48 hours to give you instruction on how to proceed.
Q: Is you jewelry nickel free?
A: Yes. We use surgical steel ear posts for all our jewelry.